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DuPont Quality Systems & Customer Satisfaction Leader in Chesterfield, Missouri

Quality Systems & Customer Satisfaction Leader (Job Number: 212249W-01)

Description

From fertilizer to refining, mining, and beyond…our mission is to help you control emissions, produce clean fuel sustainably, as well as operate safely and with the highest level of confidence by providing industry-leading technologies, world-class products and services, and the people who know them best to allow you to operate with top performance, reliability, enhanced energy management, operational efficiency and environmental integrity.

DuPont experts in clean technology solutions can help you transform your organization’s complex industrial processes to improve productivity and quality while meeting environmental regulations on air emissions and clean fuels.

Learn more about DuPont Clean Technologies at www.cleantechnologies. at http://www.dupont.com/products-and-services/clean-technologies.html dupont at http://www.dupont.com/products-and-services/clean-technologies.html .com at http://www.dupont.com/products-and-services/clean-technologies.html .

Job Description: The Clean Tech Customer Satisfaction Leader has responsibility for ensuring delivery on the customer promise globally, to include technology & product quality, customer service and customer responsiveness. The Clean Tech Customer Satisfaction Leader will develop and maximize utility of processes, systems and metrics for measuring customer satisfaction and will ensure ISO Quality System compliance. The Clean Tech Customer Satisfaction Leader will report to the Global Director Supply Chain.

Duties and Responsibilities

  • Create a culture within the organization that embraces and promotes a ‘customer comes first’ attitude

  • Strive to understand our customer’s pain points

  • Develop and implement strategies useful in improving customer relationships, dedication and satisfaction

  • Evaluate existing and/or develop new processes and systems to track customer satisfaction and product quality.Incorporate into and interface with our current CRM system and quality technical system as appropriate

  • Develop metrics for measurement of customer satisfaction

  • Work with key stakeholders to ensure optimized interactions between all customer facing employees and our customers

  • Work effectively with all peers and stakeholders to influence customer improvements – schedule meetings with internal teams to discuss and resolve customer satisfaction issues/customer concerns.Drive aggressive timelines to resolve customer issues.

  • Work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction

  • Audit internal and external processes, communications and policies to ensure that every product or service provided to customers meets a certain set of standards which have been determined based on customer expectations

  • Deliver a positive customer experience to ensure sustained business profitability

  • Ensure ISO Quality System compliance and manage audit processes to maintain compliance

Qualifications

Qualifications

  • Bachelor’s Degree required

  • 5+ years of related work experience

  • Professional experience in customer-facing role, Operations, Logistics, Quality Assurance, and/or Customer Service Management

  • Deep understanding of ISO 9001 Quality Management System standards and related requirements for achieving and maintaining certification preferred

  • Experience and comfort with CRM and similar systems

  • Proficient in MS Excel or other statistical software tools for use in data analysis

  • Strong leadership, communication and interpersonal skills

  • Relentless desire to satisfy customer needs

Primary Location: NA-United States-Missouri-Chesterfield

Organization: Non Core

Schedule: Full-time

Education Level: Bachelor's Degree (±16 years)

Employee Status: Regular

Job Type: Experienced

DuPont is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class. If you need a reasonable accommodation to search or apply for a position, please visit our Accessibility Page for Contact Information. For US Applicants: See the “Equal Employment Opportunity is the Law” poster.

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