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System One Services Customer Fulfillment Coordinator in Grain Valley, Missouri

Customer Fulfillment CoordinatorGrain Valley, Missouri

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Type:Direct-Hire

Category:Customer Service

Job ID:186120

Date Posted:02/16/2021

This is a permanent, full time, direct hire job opportunity in Grain Valley, MO ( Grain Valley is 20 miles east from Kansas City, MO ) offering W2 annual salary with full benefits.

Please send me your details (resume, work authorization status, current location, availability and compensation expectations) directly to: denis.potapenko@systemone.com for an immediate consideration. Make sure to include both the job title and location of the job if you email me directly.

Position for a bi-lingual (English + Spanish) Customer Fulfillment Coordinator a major industrial manufacturing company:

TheCustomer Fulfillment Coordinatorwill support fulfillment, quoting, lead times, and issues related to customer service agreements and component repairs.

TheCustomer Fulfillment Coordinatorwill coordinate both internal and external customer order requirements from initial query / quotation to receipt of order through shipment /remittance.

  • Responsible for daily coordination and follow up on customer quotes and lead times.

  • Responsible for issues related to customer service/pricing agreements (LTPAs).

  • Responsible for creation of Return Material Authorizations (RMA).

  • Conduct contract review to verify customer purchase order contains correct product information, pricing, payment terms, shipping method and other special requirements.

  • Assist customers with expedite requests prior to sales order creation. Manage customer order priorities to expedite critical material.

  • Work with key customers to develop forecasts for product shipments and share this information with planning to create demand plans.

  • Represent customers in production meetings and communicate status of orders to internal and external customers.

  • Work with Sales, Field Service, Supply Chain to meet customer commitments.

  • Be responsible for warranty and guarantee administration including prevention and identification of potential claims and management of actual claims through voice of the customer.

  • Meet team operational goals in the areas order management, invoice disputes and material returns.

  • Be responsible for creation of operational process for simplification and improvement purposes as well as the resolution of issues related to any operations processes.

  • Understand customer ordering behavior, trends as well as Alstom’s performance to on-time delivery with regards to specific customers.

  • Review business options for impacts on profit, for compliance with contracts, policies, and procedures, and for innovative ways to achieve customer satisfaction.

  • Prepare business and functional assignment summaries, provide input to Items of Interest, and prepare material for presentations.

  • Acts as back up the customer service team as needed, enter sales orders in SAP and notify customers of schedule changes.

Skills, Experience, Education:

  • Must speak/read/write Spanish to support corporate customers in Central and South America

  • Bachelor's degree will be a major plus

  • Experience in customer service, proposals, marketing / sales or field service.

  • Computer skills, e.g. Microsoft Excel, Word, Outlook and PowerPoint to support data entry and reporting.

  • Nice to have SAP ERP and SalesForce Knowledge.

Please send me your details (resume, work authorization status, current location, availability and compensation expectations) directly to: denis.potapenko@systemone.com for an immediate consideration. Make sure to include both the job title and location of the job if you email me directly.

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