Crate & Barrel Cross Dock Home Delivery Coordinator in Hazelwood, Missouri
We at Crate and Barrel want to ensure we help our customers, love, how they live, in the moments that matter. At our Distribution Centers, we begin to instill that feeling with every package we carefully pick, pack, and ship to our customers homes and into our award-winning stores. Our assortment includes more than 13,000 SKU's between each of our 3 brands; Crate and Barrel, CB2, and Crate and Kids. We are curious and ask ourselves is there a better way to do this? As part of the team here, you'll ensure every product we sell online or in-stores is delivered on-time and with quality, ensuring our customers are amazed and delighted with their selection.
Coordinates the shipment and routing of outbound freight to ensure cost-efficient and timely delivery of product.
Research various transportation methods, investigating cost and performance. Liaises with internal stakeholders, drivers, vendors, customers, and contracted carriers in planning the movement of freight.
Handles and resolves escalated customer service issues directly with the customer.
Investigates and resolves issues related to damages, shortages, and overages.
Cleans up and disposes boxes, packing material, and pallets, as well as general housekeeping of facility and specific product line areas.
Follows and adheres to all safety rules.
Performs all job tasks assigned by the leadership staff to achieve and maintain daily productivity and quality goals.
Rotates through different departments, as necessary, to meet the demands of the business.
Possess a complete understanding of training and communication resources relevant to the position.
Participates in ongoing training regarding technology upgrades and new systems applicable to the position.
Maintains an awareness of loss prevention, security and safety following the guidelines as outlined in the Company Code of Conduct and Associate Policy manuals.
1-3 years of related work experience
Strong mathematical skills
Strong problem solving and analytical skills
High attention to detail
Computer literate, including but not limited to Google OS
Clerical, word processing, and/or office skills
Mechanical aptitude to assemble furniture pieces
Good communication skills
Ability to work in a team environment
Attention to detail
Basic English Language proficiency
Euromarket Designs, Inc., which does business as Crate and Barrel and CB2, will be referred to as “the Company”. The Company is deeply committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact the location you are applying to here and ask to speak with a manager regarding the nature of your request.
The Company is an equal opportunity employer; applicants are considered for all positions without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, gender identity, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.
The Company participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the US.
State / City Compliance: The Company will consider for employment qualified applicants with criminal history, including arrest and conviction records, in accordance with the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.