Cosentino's Receiver in Kansas City, Missouri
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March 31, 2021
6327 Brookside Plaza
Kansas City, MO, 64113, US
Position Objective: To assist customers in their shopping experience by ensuring all products delivered to the store are handled, stored and managed properly.
Reporting Structure: This position formally reports to the Store Director.
Status: This is a non-exempt position.
The following is a list of any certifications, formal education, or training requirements for this position.
§ Completion of ongoing training and development as listed on the Cosentino Learning Plan.
§ Maintain a valid Cosentino’s DSD Certification (renewed annually).
§ A high school diploma or equivalent is preferred.
The following is a list of the basic skill requirements for this position.
Essential Job Functions
§ Effectively manages company finances by counting and entering correct quantities for items received to ensure accurate deliveries from vendors, effectively manages vendor credits before check-in process begins, and confirming that final DSD documents are within $2.50 of vendor costs.
§ Effectively follows through on documentation by signing, stamping, and filing all final delivery copies each day and properly notes any refused liquor items on company invoices.
§ Knows the store’s products, procedures and policies and can accurately and courteously answer vendor and customer questions.
§ Know, comply with, and encourage other team members to comply with all health regulations, sanitation guidelines and safety procedures for your department and your store.
§ Effectively monitors back door security by maintaining visual contact with the doors at all times when it is unlocked and/or open and ensures roll up doors are locked and secured when not in use.
§ Demonstrates proper receipt of product in the staging area away from back stock and accurately counts and enters quantities for each individual item received.
§ Able to operate, clean and maintain all equipment safely and competently.
§ Meet or exceed productivity standards to produce desired team and individual results.
§ Shows a focus on customer satisfaction and convenience by scanning each vendor item into the hand-held when product arrives to ensure all UPCs are in the system.
§ Actively works to keep the work area and the department as a whole clean and safe for vendors, customers and coworkers.
§ Able to quickly unload incoming shipments and neatly stock them in their designated areas without damaging merchandise.
§ Addresses vendor and/or customer complaints in a professional manner and recognizes when it is appropriate to involve a member of the store management team.
§ Knows and implements theCosentino Customer Service Standards.
§ Demonstrates the strong verbal and interpersonal skills necessary for positive customer and peer interactions.
§ Demonstrates the basic math and reading skills required for the position.
Non-Essential Job Functions
§ Maintains high level of security by inspecting all empty boxes, packages and trays for product before vendors leave the store, as well as verifying receipts for any purchases.
§ Effectively maintains control over the number of drivers allowed in the receiving area and monitors activities to ensure the highest level of security.
§ Support your company by completing additional tasks identified by management, assisting other stores or departments as needed and gaining new skills when necessary.
The following physical movements could potentially be part of any scheduled shift and employees will be expected to perform these actions while on duty.
§ Reaching overhead with both arms up to a maximum of 84 inches, twisting at the waist and lifting objects with both hands weighing up to 50 lbs.
§ Pushing and pulling grocery items to the proper locations as needed, up to a peak force of 70 lbs.
§ Standing and walking for long periods of time on tile, asphalt, concrete or other hard surfaces.
§ Frequently lifting and carrying up to 75 lbs.
§ Bending and squatting, at times all the way to floor level.
§ Able to work in colder conditions of the grocery coolers and freezers.
§ Climbing a ladder, possibly up to 15ft.
The following is a list of overall competencies identified for this role. This profile is based on the necessary knowledge, skills and abilities for the position.
§ Meets or exceeds the service expectations of internal and external customers.
§ Accepts customer feedback and uses it to make improvements in products and services.
§ Decisions, actions and behaviors reflect a priority on the customer’s needs.
§ Interactions with customers are courteous, respectful, and follow theCosentino Customer Service Standards.
Integrity and Trust
§ Behaviors demonstrate a direct, truthful manner that portrays trustworthiness in all professional interactions.
§ Presents the unvarnished truth while still maintaining a courteous, polite demeanor.
§ Respects the privacy of others and avoids gossiping behaviors that break down working relationships and deteriorate trust.
§ Admits mistakes, avoids blame-shifting, and is accountable for actions in the workplace.
§ Relates well to all kinds of people.
§ Builds rapport with customers and coworkers while still demonstrating appropriate professional boundaries.
§ Maintains constructive and effective relationships with peers and customers.
§ Uses diplomacy and tact to diffuse even high-tension situations comfortably.
§ Effectively resolves conflicts or other difficult interpersonal circumstances in the workplace by using appropriate means and resources.
Adaptable Learning Style
§ Learns quickly when faced with new procedures, problems or other changes.
§ Open and adaptable to changes in the workplace.
§ Learns from both successes and failures in the learning process in order to keep developing in the workplace.
§ Quickly considers all angles of a situation to identify solutions and problem-solve challenges.
§ Eager and willing to tackle tasks and projects that require learning new skill sets or gaining advanced knowledge.
§ Looks for new opportunities to develop professionally and keep skills and knowledge fresh.
§ Known as the type of person to “step up to the plate” to get things done.
§ Responds to tasks, projects or requests with a sense of urgency.
§ Shows the follow through and drive to complete projects or tasks even when challenges or unforeseen obstacles are presented.
§ Demonstrates an eager and willing attitude when asked to participate in new projects or tasks.
§ Able to anticipate problem areas and possible solutions for improvement.
§ Functions well as part of a team, but can also act independently when necessary to “get the job done”.
§ Demonstrates required skills in a manner that produces desired results.
§ Follows company policy and procedures in order to achieve maximum results.