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Serco Quality Manager - Lee's Summit, MO in Lees Summit, Missouri

Position Description

The Quality Manager oversees the Quality and Training Departments of the USCIS ROSS Program.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Coordinates Quality and Training department activities towards the oversight and management of a continuous process improvement program.

  • Responsible for the implementation and execution of the Quality Management Program.

  • Primary interface between on-site management and the Customer.

  • Identification and implementation of Corrective/Preventative actions.

  • Coordination of process improvement activities throughout the site.

  • Conduct studies and analyses of future process improvement initiatives.

  • Responsible for the implementation and execution of the Training Department.

  • Responsible for the coordination of activities between the Quality and Training Departments

  • Adheres to all contract policies and procedures.

Serco Inc. is using this posting for the purpose responding to a proposal. We are seeking qualified candidates in the event of a contract award. This position is not currently funded/active. Should Serco be awarded the contract, and you meet the qualifications of the position, you will be considered in the selection process.


  • Bachelor’s degree from an accredited university.

  • Must have five (5) years of overall management experience with at least three (3) of experience specifically managing quality operations.

  • Must possess a Six Sigma Black Belt certification, as certified by the American Society for Quality (ASQ).

  • Must be able to pass a suitability screening.

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has approximately 8,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at Serco. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).

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ID 35141

Recruiting Location : Location US-MO-Lees Summit

Category Project/Program Management

Position Type Full-Time

Security Clearance Other

Clearance Details Suitability check