Natoli Engineering Manager of Technical Services in Saint Charles, Missouri
Manager of Technical Services- Presses
About Natoli Engineering:
Natoli Engineering located in St. Charles, Missouri is the global leader in the manufacturing of tablet compression products and services. We serve the pharmaceutical, nutritional, confectionery, industrial, and veterinary industries. We have been in business for over 40 years and have a rich legacy that is supported by a strong product line and a global network of sales representatives and distributors.
Position Summary: The Manager of Technical Services- Presses will oversee Tablet Press customer service and aftermarket questions about tablet compression training and development. The Manager will partner with the Press and Turret Manufacturing Managers about the design of parts and the Materials of Construction. This position reports to the President of the company.
Primary Role and Responsibilities:
Build customer relations
Establish and manage guidelines for exceptional service quality
Implement training and documentation practices to strengthen department productivity and quality output
Actively manage continuous improvement of product support
Act as liaison between Tablet Press and Parts Division regarding tablet press designs and features
Research and create entities to expand market place penetration and increase company exposure
Conduct classes for customers on Tablet Press set-up, operation, and maintenance
Above average organizational skills and attention to detail
Strong critical thinking and analytical skills
Knowledge of motor control theory
Strong proficiency with Microsoft Office Suite (PowerPoint, Excel)
2-3 months of domestic and overseas travel per year on average
Willing to relocate to the St. Louis, MO area
- 5-10 years of experience with Tablet Compression machines
Company match 401(k), paid vacation, 9 paid holidays, and much more!