Natoli Engineering Manager of Technical Services in Saint Charles, Missouri

Manager of Technical Services- Presses

About Natoli Engineering:

Natoli Engineering located in St. Charles, Missouri is the global leader in the manufacturing of tablet compression products and services. We serve the pharmaceutical, nutritional, confectionery, industrial, and veterinary industries. We have been in business for over 40 years and have a rich legacy that is supported by a strong product line and a global network of sales representatives and distributors.

Position Summary: The Manager of Technical Services- Presses will oversee Tablet Press customer service and aftermarket questions about tablet compression training and development. The Manager will partner with the Press and Turret Manufacturing Managers about the design of parts and the Materials of Construction. This position reports to the President of the company.

Primary Role and Responsibilities:

  • Build customer relations

  • Establish and manage guidelines for exceptional service quality

  • Implement training and documentation practices to strengthen department productivity and quality output

  • Actively manage continuous improvement of product support

  • Act as liaison between Tablet Press and Parts Division regarding tablet press designs and features

  • Research and create entities to expand market place penetration and increase company exposure

  • Conduct classes for customers on Tablet Press set-up, operation, and maintenance

Requirements:

  • Above average organizational skills and attention to detail

  • Strong critical thinking and analytical skills

  • Knowledge of motor control theory

  • Strong proficiency with Microsoft Office Suite (PowerPoint, Excel)

  • 2-3 months of domestic and overseas travel per year on average

  • Willing to relocate to the St. Louis, MO area

Experience:

  • 5-10 years of experience with Tablet Compression machines

Benefits:

Company match 401(k), paid vacation, 9 paid holidays, and much more!