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Spire Energy Intern, Workload Planning in Saint Louis, Missouri

Intern, Workload Planning

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Date: Feb 14, 2021

Location: Saint Louis, MO, US, 63101

Company: Spire Inc.

Company Overview

At Spire, we believe energy exists to help people. To enrich their lives, grow their businesses, advance their communities. It’s a simple idea, but one that’s at the heart of our business. We’re dedicated to understanding our customers’ needs and goals to better serve them today and tomorrow. That’s why we’re always looking for driven, collaborative people to join our team. Because we believe that offering our customers the best service means bringing together the best people.

We value safety, inclusion, and integrity. We connect to people, get the job done, and leave a memory and everything about our culture comes back to one thing: a handshake at the front door. We have 4 essential behaviors that show how the Spire culture comes to life:

Living Spire Behaviors

We Collaborate: We reach across boundaries to connect with each other and deliver on our promises. We put teamwork first, knowing that our collective energy makes us stronger.

We Care: We create good memories by treating people how we want to be treated: We are inclusive, respectful and kind. We actively create a caring culture that feels like a handshake at the front door.

We Advance: We are active learners who never stop looking for ways to innovate and improve ourselves, and our company. We embrace ongoing development and process improvement with passion and tenacity.

We Have Perspective: We strive to gain additional perspective about Spire’s business and the ever-changing energy industry. We know that every employee plays an important role in Spire’s success, and we give our best to better understand how to help move the company forward.

Summary

Spire is seeking a Workload Planning Analyst to work in our St. Louis, MO business support group. This position will assist the Manager, Workload Planning in planning and assigning future dated work utilizing technologies to ensure manpower is appropriate and proper work leveling and routing occur so that customer related requests, compliance targets, and new business tasks are completed in a timely manner and that routing is properly managed with available manpower.

Duties and Responsibilities

  • Perform duties as assigned by Workload Planning Manager or Administrator/Senior Scheduler.

  • Assign, analyze, and report daily/weekly/monthly/yearly assignments of all work performed at the Spire utility business.

  • Utilize the Work Scheduling and Enterprise Asset Management systems

  • Understand and utilize reporting dashboards and reports in Excel, Oracle Business Intelligence, and Tableau

  • Leverage large data sets to identify and analyze business use cases

  • Work with other areas of Field Operations, IT, and Operations Support to identify, improve, and implement best practices and process improvements

  • Perform root cause analysis for changing business conditions such as missed appointments, workforce capacity, and average job duration and communicate those findings to the Manager, Administrator, and Senior Scheduler

  • Proactively assess future business conditions and adjust workload as necessary to support changing company initiatives

  • Answer calls and emails from Service Technicians, Customer Experience Agents and other stakeholders

  • Spire Workload Planning Analyst I 1

  • Ensure customer service levels are maintained through availability adjustments and coordination with work location supervisors on manpower adjustments.

  • All other duties as assigned

Essential Characteristics and Competencies

  • Critical thinking, problem solving & analysis, planning, business acumen, quality, detail-oriented, adaptability

  • Recognize problems and respond, systematically gather information, sort through complex issues, understand consequences of decisions, seeks input from others

  • Interest in learning business functions and processes beyond area of expertise; drawing connections to the bigger picture

  • Strong interpersonal skills with the proven ability to build and establish rapport with a diverse array of people

  • Ability to work independently while keeping management up to date on daily events

  • Ability to work as part of a team and display a positive attitude for this dynamic environment

  • Ability to work in a fast-paced environment while juggling multiple priorities

Supervisory Responsibilities

  • None

Required Education (certifications, licenses)

  • Currently enrolled at an accredited University working towards a Bachelor’s degree in an analytical field (ie. Engineering, Science, Business, IT) required

  • 3.0 GPA

Required knowledge, skill and abilities

  • Experience in collecting and analyzing data, process improvement, and relationship building is preferred

  • Aptitude to identify, learn and apply new business processes

  • Ability to analyze complex data sets from multiple systems to aid decision making

  • Extensive knowledge of Microsoft Office applications with advanced knowledge of Excel and PowerPoint preferred

  • Basic knowledge of data analytics/visualization (Tableau) is valued

  • Basic knowledge of lean, process improvement, six sigma, and process flows, is valued

  • Basic knowledge of Click, Customer Care and Billing by Oracle, and Maximo, is valued

Physical demands, environment and schedule

  • Normal Work Environment.

  • Some field visits will be required from time to time.

  • Normal work schedule Monday through Friday.

Competencies

We Advance

We Care

We Collaborate

We Have Perspective

Posting Requirements

Spire accepts online applications through our career site at jobs.spireenergy.com

Posting requirements: The above posting description is intended to describe the general nature of the level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. To perform this job successfully, an individual must be able to perform each duty and responsibility satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Spire, Inc., and its subsidiaries are Affirmative Action and Equal Employment Opportunity employer.

We are committed to providing equal employment opportunity in all areas, including but not necessarily limited to, recruitment, selection, training, education, compensation, benefits, promotion, job transfer, upgrading, separation and recall regardless of the individual’s race, color, sex, age, religion, national origin, genetics, sexual orientation, gender identity, disability, veteran status, and/or other protected categories under all Federal, State, and local laws. For more information, please view our Integrity and Inclusion pages of our career site.

Job Location: St Louis

Job Segment: Database, Oracle, Engineer, Lean Six Sigma, Technology, Engineering, Management, Customer Service

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