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IBM UX Design Lead - GBS Strategic Design Team in St Louis, Missouri


Thomas J. Watson said it best: “Good design is good business.” Visualization is critical to discovering data-driven insights and effectively communicating that knowledge to others. Designers at IBM work to create experiences that work together, work the same, and work for our clients. Does the thought of creating the platform at the heart of solutions like Watson, Blockchain, IoT, and Security excite you? If so, read on!

Your Role and Responsibilities

IBM Services is looking for a UX Design Lead to add to the GBS Strategic Design Team. We’re a global team of designers who are part of the Strategy, Offerings & Platforms group that serves all of IBM Services. Our mission is to leverage research-driven, user-centered practices to impact how IBM Services transforms our clients’ businesses. We’re not the team that just makes things pretty. We’re the team that tackles some of IBM’s largest, most complex problems and helps align stakeholders around high-impact solutions. You’ll collaborate on a variety of high-priority projects within IBM Services to design experiences for our internal teams and our clients, functioning as a key member of a multi-disciplinary squad focused on using design thinking and service design practices to create and iterate on these pivotal experiences.

Responsibilities include:

  • Ensure there is consistency and orchestration in the design strategy as you apply design to experiences, products and services.

  • Produce mood boards, storyboards, design briefs, user flows, prototypes, and other artifacts required to develop and evolve user experience designs.

  • Work with design team to lobby for and plan evaluation of prototypes to ensure a delightful user experience.

  • Defend design choices using previous user research, heuristics and usability standards.

  • Create world-class user experiences that support and reinforce IBM vision, brand and business objectives across all platforms.

  • Provide support during discussions with clients and help assess design needs for projects.

  • Understand the larger strategic goal and understanding how to work within that constraint.

  • Develop mid-fidelity and hi-fidelity mockups when necessary.

  • Rapidly build and iterate prototypes.

Required Technical and Professional Expertise

Skills Required :

  • Working understanding of service design and prior experience driving user-centric objectives in both research and business strategy contexts.

  • Natural curiosity and comfort with ambiguity accompanied by an extreme bias towards making and a willingness to learn.

  • Must be able to frame user opportunities within the context of business needs and effectively communicate with & enroll extended team to address those opportunities.

  • Must be able to deliver delightful, thoughtful design solutions that are relevant to our users and our business objectives.

  • Must have the ability to successfully negotiate and evolve the design with stakeholders and the working team, to ensure the integrity of the design is upheld in the delivered product or service.

Preferred Technical and Professional Expertise

  • Demonstrated knowledge of best practices in UX Patterns, web standards, mobile design patterns.

  • Working knowledge of how compositions translate to HTML, JavaScript and CSS used to deliver feasible designs.

  • Knowledge of accessible designs.

  • Ability to work with brand and design guidelines.

  • Outstanding written, verbal and storytelling skills, including techniques to persuade, negotiate and articulate alternative approaches.

  • 7+ years of UX Design Experience

  • Knowledge of design tools including Adobe Creative Suite

  • Portfolio that displays a solid understanding of design principles and interface design

  • Strong oral and written communication skills

About Business Unit

IBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.

Your Life @ IBM

What matters to you when you’re looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM

IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.