Verizon Principle Consultant – SOC Quality Assurance Lead in Weldon Spring, Missouri
What you’ll be doing...
As a key member of the Verizon Enterprise Security Operations Center (SOC) Services team, the SOC Services Quality Assurance (QA) Lead will be responsible for assessing and ensuring the quality of SOC Solution Engagements in their region at each step: Design, implementation, delivery, improvement (lessons learned).
The role requires the following primary skills: knowledge of business tools, basic technology understanding, process understanding, and cyber security concepts.
The SOC Services QA Lead will…
Assist in Development of templates for the Quality Assurance Process
Maintain, and SharePoint sites for their Region
Research current products and tailoring options
Develop artifacts for designs and proposals including flow diagrams, Visio, and PowerPoint
Document process descriptions
Assist in development of tools/databases for tracking projects, phases, issues, needs, and trends
Assist in the development of tactical and strategic performance metrics
Gather, analyze, understand and apply contextual and business information supporting the SOC services design of the Customer engagement within assigned responsibilities
Where assigned, ensure proactive and actionable notifications and deliverables are provided to Team Management within specified timeframes and reported as completed by due date
When assigned, liaise and cultivate relationships with Verizon stakeholders to help identify where reset Customer expectations may be appropriate and convey concerns to Team Management
Meet regularly with Verizon Product Managers and Delivery, Implementation, and Design Stakeholders to understand current products and constraints
Update artifacts and templates to reflect changes in a timely manner
Meet regularly with Verizon Product Managers and Delivery, Implementation, and Design Stakeholders to discuss lessons learned and develop plans for corrective action
Prepare digestible, actionable and timely information for Team Management in support of assigned responsibilities including but not limited to, executive summaries, detailed design/progress reports, slide decks, and presentations
Participate in meetings where applicable with other Verizon Security Stakeholders, Sales teams, and Contract Governance management to review on-going issues, interaction points, activities and challenges in the SOC design and delivery space.
The selected candidate should have the ability to research, consolidate and report on assigned topics in the design, implementation, and delivery space, including good problem definition and solution skills. A strong ability to learn new technologies and methodologies is required.
What we’re looking for...
You’ll need to have…
Bachelor's degree in a technology process related area of study or related experience
Experience working 7 to 10 years in a QA and/or process management environment
Security related Major is desired, but some course study in Risk or Security is required
Industry security certification(s) such as CISSP, SANS, CISA, or CISM required
Experience with MS Office (Word, PowerPoint, Access, and Excel) or equivalent GSuite products
Even better if you have…
Detailed oriented and composed in challenging situations
Effective interpersonal skills
Comfortable in dynamic and fast paced environments
Coordination experience with ability to work across teams and through organizational divides preferable
Ability to work independently and interdependently as required
Ability to travel as necessary
Excellent verbal, analytical, and written communication skills preferred
When you join Verizon...
You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.
Equal Employment Opportunity
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